We understand and appreciate the level of commitment made by our clients to their practice and this studio. It is important to us to spend time answering any questions, discussing your goals and helping you decide the best plan of action when joining us and how you can get the most out of our studio. 

We recommend any new clients who are interested in Private, Duet, Semi-Private Pilates Sessions or Group Reformer Classes to begin with our discounted New Client Private Session. This will allow us to asses your needs/goals and help you figure out what level/class types will be appropriate...

Please also read the below Studio Polices/Etiquette and FAQ Section..

NEW CLIENT SPECIAL

$70 - 55 Min Private Session

- You will tour the studio, meet your Instructor and learn about our services.

-Share your current goals, fitness history and any conditions and/or injuries.

-Get Moving! We will take you through specific Pilates exercises on the Cadillac and Reformer that are designed to give us a clear picture of how to customize your personal fitness plan.

STUDIO POLICIES



CANCELLATIONS...
- 24 hour Cancellation Policy for all Sessions and Classes.
- Late Cancellations and no shows will be charged the full amount of the session/class or a session/class will be removed from current package. You can cancel and reschedule on your member profile.
- For Duet Sessions, if one participant cancels out of a regularly scheduled session the other client can choose to cancel within the 24-hour window or upgrade to a Private Session. If one Duet client cancels under the 24hr window a session will be removed from package.
- Occasionally, an instructor may have an emergency and need to cancel class. We will always try to find a sub if possible. Those registered will be notified by email.

PAYMENTS...
- Payments must be made before or at the time of service. We encourage you to use our online scheduling platform to reserve your spot in our group classes. No walk ins at this time.

EXPIRATIONS...
- All packages have a 3 month expiration period
- We want to encourage clients to attend regularly to experience the full benefits of the work. We understand that many of our clients travel seasonally so please plan accordingly and only purchase packages you are able to use within the expiration period.
- We can not offer exceptions to these policies, but you are welcome to purchase a 15 day extension as needed for $10.


                         STUDIO ETIQUETTE
- Please arrive at least 5 minutes before start of class. Those coming in late may not be admitted.

- For Pilates equipment sessions, our studio recommends wearing socks with grips on the bottom as regular socks are too slippery on the equipment. We have them for sale at the studio for $10 if you need to purchase a pair. Clean bare feet are great as well!

- Please wear workout clothes you can comfortably move in without any zippers, belts or jewelry with sharp edges as that can damage the equipment upholstery.

- Please refrain from any strong perfumes or colognes as some clients are scent sensitive.

- We are a small and cozy space so please be mindful of other sessions that may be occurring as you enter.
We have a bench outside for before/after class chats with friends!

- Please switch your phones to silent mode while in the studio.

-Please bring your own water bottle for hydration.

- Please use one of the provided grey towels when placing face on Yoga bolsters/blankets to limit makeup/oil residue transferring.

- We have a HEPA air filter in the studio keeping the air clean but please do not attend class if you are not feeling well so we don't spread illness in the space.

FAQ

Below are frequently asked questions about our studio and policies. But if you have any other questions, we're happy to help.

I am new to pilates... what should i do first?
For both studio safety and flow, we recommend people new to Pilates attend one of our New to Reformer Series (happening monthly) or to book a discounted New Client Private Session so we can discuss your health history/goals and specific needs to help you decide which of our offerings will be the best fit!  If you have movement limitations/injuries or are pregnant, please do not book into our group classes. Please reach out to studio to discuss your best course of action.
I have practiced pilates at another studio...can i hop into group reformer classes?
There are many different styles of Pilates out there (Classical, Contemporary, Fitness Fusion, etc) and even Reformers that function differently so we recommend even if you are an experienced practitioner to begin with our Level 1 Reformer Classes. Then we can make sure to get you acquainted with our studio, equipment and instructor styles. If you have injuries or movement limitations, please book our New Client Private first so we can see what kind of modifications we can offer you and decide if group classes will be a good fit.
What should i wear to workout?
We require everyone to wear grippy socks. Bring your own or we sell them at the studio. As far as clothing, any athletic clothing that you feel comfortable in is great! Please don't wear clothes with zippers/buttons or wear belts or sharp jewelry as they can damage the equipment.
What if I need to cancel or reschedule a class or appointment?
We have a strict 24-hour cancellation policy. All cancellations/schedule changes can be completed online on your member account. A credit from your current package will be deducted for late cancels (less than 24 hours before class start time) or no shows. Please notify the studio if you are sick or an emergency situation arises.
What if i am running late?
Please arrive 5-10 minutes early. For studio safety and continuity, no one will be admitted into class more than 5 minutes after the scheduled start time, and your spot may be given to a standby client.
How does the waitlist work?
Registering for the waitlist is like registering for class. If you are on the waitlist and can no longer attend class, please remove yourself from the waitlist. When a spot opens up in the class, everyone on the waitlist will get a notification that a spot is open to book. Whomever books the spot first will be added to the class roster. If you join the class from the waitlist and late cancel or no show, you will be charged accordingly.

under age of 18 or scheduling for another?
If you are under the age of 18, you will need to have a waiver signed by a parent or legal guardian before taking your first class. You must be 16+ to attend group classes. Please contact the studio if you would like to set up a private or semi-private session for a client under 16.
Are sales final or transferable?
Yes, all sales are final. If you have a package you can not use in the 3 month expiration time, please feel free to transfer it to a friend or family member who would enjoy our offerings!
What if i travel often? will my package expire?
All packages have a 3 month expiration period. We want to encourage clients to attend regularly to feel the full benefits of the work. We understand that many of our clients travel seasonally so please plan accordingly and only purchase packages you are able to use within the expiration period.
We can not offer exceptions to these policies, but you are welcome to purchase a 15 day extension as needed for $10.

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